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床褥保用服務條款及細則 | Warranty Terms & Conditions
床褥保用服務條款及細則：
(1)
由送貨日起計之保用期間，床褥的保用範圍只限於內膽結構，正常損耗則不在保用範圍內。DPM®系列床褥的點對點®舒壓系統保用期為一年，於保用期內可免費更換組件一次；其後的保用年期僅用作折舊計算，並按一般床褥的折舊方式釐定更換費用。本公司保留維修或更換所購床褥，以及／或於維修時使用相同或相近物料之權利。本公司不會於維修期間提供臨時替用床褥。
(2)
如受保用之床褥：
(a)
曾經由非本公司職員改換或修理；
(b)
曾因疏忽使用、保養不當、意外事件、弄污、燃燒、毀壞、蟲蛀及天然災害而引致損壞；
(c)
曾因不當搬動或折曲而造成的邊框或結構損壞；
(d)
因使用不恰當床架（例如：承托力不足或尺寸不符之床架）而造成彈簧彎折或有關損壞；或
(e)
因個人體重而造成床褥下陷少於1.5英吋者，不包括於保用範圍內。
(3)
本保用服務，並不包括更換床褥表面布料、床褥配件（例如：手挽、透氣孔、拉鏈）及床褥軟硬度／舒適度。
(4)
由送貨日起計之首年保用期間內，若經本公司安排上門檢查並確認受保用之床褥存在生產缺陷，且下陷程度多於1.5英吋，顧客可獲免費更換一張同型號的全新床褥；如屬DPM®系列床褥，點對點®舒壓系統的組件可免費更換一次。所有經更換之床褥不再享有任何保用服務（即不設重新計算或延伸之保用期）。首年保用期過後，如需更換床褥，更換費用將按以下方法計算：
更換費用 = 購買時價格 ÷ 保用年期 × 已使用年期。
已使用年期以整年計算，例如使用兩年零一日，即計作三年，如此類推。更換只限同型號床褥，且不設退回差價。
(5)
無論於首年免費保用期或往後保用期間更換床褥，顧客均需支付運費。（以每張計算，上樓費另計）
(6)
如需保用服務，請與本公司聯絡，並須出示由本公司或經銷商發出之正式發票或收據。未能出示有效文件者，本公司將不提供保用服務。影印本恕不接受。
(7)
本公司有權在不作事先通知的情況下修改條款及細則。
(8)
本保用服務只適用於香港及澳門地區。
(9)
由本產品所引起之直接或間接損失，本公司概不負責。
(10)
床褥尺寸可能有 +/- 2 cm 的差異，此為可接受的範圍。
Warranty Terms and Conditions
(1)
During the warranty period commencing on the date of delivery, warranty coverage for the mattress is limited to the inner structure. Warranty service does not cover deterioration resulting from normal use. For DPM® Series mattresses, the Point-to-Point® Relief System is covered by a one-year warranty and may be replaced free of charge once only. Any remaining warranty period will be used solely for depreciation purposes, and the replacement charge will be determined according to the depreciation method applicable to standard mattresses. The Company reserves the right to repair or replace the purchased mattress and/ or to use the same or similar materials when doing so. The Company will not provide any mattress for temporary use during the repair process.
(2)
Warranty service will not be provided for the mattress if:
(a)
it has been modified, altered or repaired in any way by persons other than the Company’s technicians;
(b)
it has been damaged through negligence, misuse, accident, staining, fire, breakage, insect infestation or natural disasters;
(c)
its framework or internal structure has been damaged by inappropriate handling or folding;
(d)
its spring coils or related components are damaged by the use of an inappropriate bed frame, such as one with insufficient support or of an unsuitable size; or
(e)
it has sagged by less than 1.5 inches due to the user’s weight and is therefore not covered by the warranty.
(3)
This warranty does not cover the replacement of mattress fabric, related accessories, e.g. handles, air vents, zippers, or any adjustment to the softness or firmness of the mattress.
(4)
Within the first year of the warranty period commencing on the date of delivery, if the Company arranges an on-site inspection and confirms that the mattress covered by this warranty has a manufacturing defect and the sagging exceeds 1.5 inches, the customer will be entitled to a free replacement with a new mattress of the same model. For DPM® Series mattresses, the Point-to-Point® Relief System is covered by a one-year warranty and may be replaced free of charge once only. The replaced mattress will no longer be covered by any warranty service (i.e., no renewed or extended warranty period will be provided). After the first-year warranty period, if mattress replacement is required, the replacement charge shall be calculated as follows:
Replacement Charge = Purchase Price ÷ Warranty Period × Years of Use.
The number of years used shall be counted in whole years only; for example, two years and one day shall be counted as three years, and so on. Replacement is limited to a mattress of the same model, and no difference in price will be refunded.
(5)
Whether replacement is made during the first-year free warranty period or during the subsequent warranty period, the customer shall bear the delivery charges, calculated on a per-mattress basis. A surcharge for delivery to upper floors shall be charged separately.
(6)
To obtain warranty service, please contact the Company and present the official invoice or receipt issued by the Company or an authorized dealer. If valid documents cannot be presented, warranty service will not be provided. Photocopies will not be accepted.
(7)
The Company reserves the right to amend the terms and conditions without prior notice.
(8)
Warranty services are available only in Hong Kong and Macau.
(9)
The Company shall not be liable for any direct or indirect loss arising from the use of this product.
(10)
A variance of up to +/-2 cm in mattress size is considered acceptable.